.stage19-page{padding:42px 0 80px;background:#f7faf8;min-height:70vh}.ticket-form-container,.ticket-thread-container{max-width:900px}.ticket-list{display:grid;gap:13px}.ticket-card{display:flex;justify-content:space-between;gap:20px;background:#fff;border:1px solid #e4ece6;border-radius:18px;padding:18px;color:inherit;text-decoration:none;box-shadow:0 8px 24px rgba(18,55,32,.05);transition:.2s}.ticket-card:hover{transform:translateY(-2px);border-color:var(--primary)}.ticket-card-head{display:flex;align-items:center;gap:12px}.ticket-card small,.ticket-card time{color:#7b887f}.ticket-card p{margin:8px 0 0;color:#4f5b53;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:650px}.ticket-status{display:inline-flex;align-items:center;border-radius:999px;padding:5px 10px;font-size:12px;background:#eef2ef}.ticket-status.open{background:#e6f4ff;color:#176494}.ticket-status.customer_reply{background:#fff2d8;color:#8d5a00}.ticket-status.answered{background:#e8f8ee;color:#17733c}.ticket-status.closed{background:#ecefec;color:#5c655f}.ticket-form{background:#fff;border:1px solid #e3ece6;border-radius:20px;padding:24px;display:grid;gap:18px}.ticket-form label{display:grid;gap:8px}.ticket-form input,.ticket-form select,.ticket-form textarea,.ticket-reply-form textarea{border:1px solid #dce6df;border-radius:14px;padding:13px;font:inherit}.ticket-form textarea,.ticket-reply-form textarea{min-height:150px;resize:vertical}.ticket-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.ticket-thread{display:grid;gap:13px}.ticket-message{border-radius:18px;padding:16px 18px;max-width:84%}.ticket-message.from-user{background:#fff;border:1px solid #e1e9e3;margin-left:auto}.ticket-message.from-admin{background:#e9f7ee;border:1px solid #d2eadb;margin-right:auto}.ticket-message-meta{display:flex;justify-content:space-between;gap:18px;font-size:13px}.ticket-message-meta time{color:#78847c}.ticket-message p{margin:9px 0 0;line-height:1.9}.ticket-reply-form{display:flex;gap:12px;margin-top:18px;align-items:stretch}.ticket-reply-form textarea{flex:1;min-height:90px}.admin-ticket-tools{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:18px}.admin-ticket-tools form{display:flex;gap:10px}.admin-ticket-tools select{border:1px solid #dce4de;border-radius:10px;padding:10px;font:inherit}.admin-ticket-thread{background:#f5f8f6;border-radius:18px;padding:18px}.ticket-priority{border-radius:999px;padding:4px 9px;background:#eef1ef;font-size:12px}.ticket-priority.high,.ticket-priority.urgent{background:#fee9e9;color:#9b2525}.ticket-priority.low{background:#eef5ff;color:#315f9c}@media(max-width:700px){.ticket-card{flex-direction:column}.ticket-form-grid{grid-template-columns:1fr}.ticket-message{max-width:95%}.ticket-reply-form{flex-direction:column}.admin-ticket-tools{align-items:flex-start;flex-direction:column}}